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This section contains topics about troubleshooting the Kopano Outlook Extension. Whenever you are running into an issue, the following items are always good to quickly go through and include them in a support ticket if it is necessary to create one.

  • Which version of KOE and Z-Push are you currently using?
  • Do you see the Kopano Ribbon in Outlook?
  • Does the Ribbon include the button you are searching for?
  • Is there a visible error message in Outlook?
  • Is there an error message in the Z-Push error log?
  • Are there message in the Microsoft Event Viewer relating to Outlook?

Troubleshooting guides

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